CrossCheck Privacy Policy

Modifications

As our business evolves and we improve our Services, we may modify this Privacy Policy to conform with regulatory requirements. Any modification will be indicated by changing the date at the top of this page. If we make any material changes, we will notify you by email (sent to the email address specified in your account), by means of a notice on our Services prior to the change becoming effective, or as otherwise required by law. In any event, by continuing to use our Services or maintaining your account with us after the posting of any changes, you confirm your continuing acceptance of this Privacy Policy together with such changes, and your consent to the terms set out therein. Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to teams@crosscheck.com.

What Information Do We Collect?

1.1 Submitted Information

1.1.1 Information we may collect and process from you include those you provide to us when: filling in forms on our Site(s); corresponding with us; registering to use our Services; subscribing to any of our Services; when you became integrated with our security and compliance functionalities; and reporting a problem with any of our products, our Services, our Site or any of our platforms.

1.1.2 This information may include your name, address, email address and phone number, age, gender, marital status, username, password, and other registration information, financial information where applicable. By the use of any of the CrossCheck Services, you consent to the collection, use, and storage of your information in the manner provided herein.

1.2 Collected Information

Information we may collect from you automatically includes but is not limited to your technical information, including the type of software you use for integration with us, unique device identifiers (for example, your device’s IMEI or serial number), information software development kit (SDK) you use, privacy status of your APIs (whether publicly shared or private), or your device’s location and time zone setting (Device Information); and details of your use of and visits to any of our Sites and/or platforms.

1.3 Business Information

This includes but is not limited to the following: the full name of your business with registration details, incorporation documents, country of operations, details of directors and shareholders with valid means of identification. This information may be required to be provided to us by filling in the forms on the Site or any other information which you submit to us via the website or email. To maintain and improve the quality of our Service to you, we track information provided to us by your browser when you view or use the Service, such as the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Other information and data about you which we may collect, use, and process include the following:

a. Records of correspondence received via the Site, email, and telephone.

b. Your responses to surveys or customer research that we carry out from time to time.

c. Details of transactions or API calls made to us via the Site, platforms, telephone, or other means, including details of payment methods used.

How Do We Use Your Personal Information?

CrossCheck uses the information collected from you for the following purposes:

2.1 We may use your personal information and data which you provide along with other information for the purposes of processing, operating, and managing your access to our Site and Services.

2.2 To compile statistics relating to our user base, and we may disclose such information to any third party for such purposes, provided that such information will always be anonymous.

2.3 We may require your personal information to comply with regulatory provisions to which we are bound. Our Services are subject to laws and regulations requiring us to collect, use, and store your personal information in certain ways.

2.4 To detect, prevent, and contain data breaches.

2.5 To regularly provide you with information about promotional offers, new products, and any improvement on our Services.

2.6 To provide customer service; we process your information when you contact us to resolve any questions, disputes, upgrade your subscriptions, etc. Without processing your information for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the Services.

2.7 To ensure network and information security; We process your personal information in order to enhance security, monitor and verify identity or service access, combat other malware or security risks, and to comply with applicable security laws and regulations in our jurisdiction.

2.8 You may withdraw your consent from this Privacy Policy at any time upon your request and subject to the terms of this Privacy Policy, however, all accrued obligations prior to such withdrawal shall remain subsisting and valid until such obligations are fulfilled.

2.9 For any purpose that you provide consent; We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time, and as required under the applicable law, we may request your permission to allow us to share your personal information with third parties. In such instances, you may opt out of having your personal information shared with third parties, or allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to limit the use of your personal information, certain features or CrossCheck Services may not be available to you.

How Do You Consent to Our Use of Your Personal Information?

While signing up for our Service, you will be required to consent to this Privacy Policy by ticking a box. Please note that by ticking that box, you consent to and authorize us to collect, use, keep and compile records of your personal information and to use the same as may be necessary for the efficient provision of the Service.

Does CrossCheck Share My Information with Others?

4.1 We will share certain personal information with our partners and affiliates in order to provide our Service and to resolve any incident, and we may also receive information about you from them.

4.2 We may also share your information:

4.2.1 if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person products, our Services, our Site or any of our platforms.

4.2.3 in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.

4.2.4 to enforce our Terms of Use and other agreements or to investigate potential breaches; or for the purpose of publishing statistics relating to the use of our Services, in which case all information may be aggregated or made anonymous; and

4.2.5 request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide PII or before the PII you have already provided is shared for such purposes.

4.3 CrossCheck may disclose your personal information, without notice, only if required to do so by applicable law, regulation, operating agreement, legal process or in the good faith or belief that such action is appropriate and necessary to:

4.3.1 conform to the law or comply with legal processes served on CrossCheck or the Site.

4.3.2 protect and defend the rights or property of CrossCheck and,

4.3.3 act under exigent circumstances to protect the personal safety or property of users of CrossCheck’s Services, or the public in the event of a claim or dispute to the processing of any information supplied by you.

You hereby consent to such disclosures. All such information will be held in accordance with this Privacy Policy.

How Long Will Your Personal Information Be Kept?

We store your personal and business information securely throughout the extant functionality of your account with us. We will only keep your information for as long as reasonably necessary to provide you with our products and Services, and to fulfill the purposes for which we collected it, including the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. In determining the appropriate period in which your information would be kept, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized disclosure of your